1. General Policy At Hostlaxy.com, we strive to offer our customers the
best possible service. However, we understand that there may be circumstances where
returns, refunds, or cancellations are requested. Please review the following terms that
govern these processes.
2. Service Cancellation
- Before Activation: Customers can cancel their service order before
it is activated without any penalty or obligation. Please contact our support team
to process this cancellation.
- After Activation: Once a service is activated, customers can still
request a cancellation but are required to pay for the period during which the
service was active. Any remaining balance will be refunded to the customer.
- Refund Eligibility: Refunds are only issued for services that have
specific issues that cannot be resolved by our support team, or if there are
extenuating circumstances that warrant such action.
- Refund Process: To initiate a refund, please contact our support
team with a detailed description of the issue. Refunds will be processed based on
the original method of payment within 7 to 10 business days.
- Non-Refundable Services: Certain services may be non-refundable.
These include domain registration, SSL certificates, and special promotional offers
that specify non-refundable terms at the time of purchase.
4. Product Returns
- Digital Products: Due to the nature of digital goods, we generally
do not accept returns for products once they are delivered electronically.
Exceptions may be made at the discretion of our management in cases of duplicate
transactions or other irregularities.
- Physical Products: If applicable, physical products must be
returned in their original condition and packaging within 30 days of delivery.
Customers are responsible for return shipping costs unless the return is due to an
error on our part.
5. Account Termination
- Voluntary Termination: Customers may choose to terminate their
accounts at any time. Refunds for the remaining term of prepaid services will be
calculated on a pro-rated basis, unless otherwise specified.
- Involuntary Termination: We reserve the right to terminate accounts
due to non-compliance with our terms of service, illegal activities, or other
breaches of our operational policies. In such cases, refunds will not typically be
provided.
6. Modifications to Services or Prices Prices of our services and
specifications for our products are subject to change without notice. We also reserve
the right to modify or discontinue a service at any time, with or without notice. We are
not liable to you or any third-party for any modification, price change, suspension, or
discontinuance of service.
7. Contact Information For any queries regarding returns, refunds, or
cancellations, please contact our support team at [email protected]. We are here to
assist you and ensure your satisfaction with our services.
